What would you do if one day, you turned on the Wii console, found out it was broken, called customer service, they told you to send it, and then it’s gone? You’d probably freak. But how would you react if you had spent tons of Wii points buying Virtual Console games, had you Wii broken, sent it to customer support and have them fix it? Would you be able to reclaim those lost points?

N-Sider recently interviewed Nintendo about this issue on their website. They discussed what will happen to your Wii points or downloaded games if your Wii happens to suffer some type of damage. Here is an excerpt from the interview:

N-Sider: Is it true that if someone who, in the course of warranty repair, opts for advance replacement and obtains a refurbished system with a new serial number, their rights to the Wii Shop downloads they already paid for are lost forever? What about their remaining, paid-for Wii Points?

Nintendo: Consumers who wish to retain downloaded games, Wii points or any other Virtual Console content are offered the repair option. Advance Replacement is only offered when the consumer indicates Virtual Console content is not a consideration.

N-Sider: If someone opts to send their system in for repair instead, and the repair depot finds their problem unfixable and gives them a refurbished system instead, will their right to their paid Wii Shop downloads and/or Wii Points be transferred to the second system?

Nintendo: When a consumer sends their system in for repair we ensure that their Virtual Console account remains intact, whether we send the original hardware or a remanufactured system back to them.

N-Sider: If someone acquires a different Wii console down the road—after their warranty expires, or perhaps just because they want a different color console, will they have any option for transferring their right to paid Wii Shop downloads or Wii Points to the new system?

Nintendo: The consumer can contact Consumer Service to determine the best options at that point.

What could these options possibly be? I’ll let you decide.